Sanctuary 16

Sanctuary 16 Ltd (“Sanctuary 16”, “we”, “us”) is committed to protecting the personal information of everyone who contacts us, works with us or applies to join our team. This policy explains what information we collect through this website and by email, why we collect it and how we keep it safe. We are the data controller for this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we are registered with the Information Commissioner’s Office under registration number ZC275884. Our registered address is 167 to 169 Great Portland Street, 5th Floor, London W1W 5PF.

Information we collect

We collect information you choose to give us, such as your name, email address, telephone number and the content of your message when you contact us. Social workers and commissioning teams send referral information by secure email to referrals@sanctuary16.co.uk. When you apply for a role, we collect the details in your application, such as your work history, qualifications and references. Our website, which is hosted by Wix, also collects limited technical information through cookies, such as your browser type and the pages you visit.

How we use your information

We use your information to respond to enquiries, assess and manage placement referrals, run safer recruitment and meet our legal and regulatory duties, including those under the Children’s Homes (England) Regulations 2015. We rely on the lawful bases of legal obligation, legitimate interests, the performance of a contract and, where needed, your consent. Information about children is handled with extra care and only shared with the professionals who need it to keep a child safe and meet their needs.

Sharing your information

We never sell your information. We may share it with placing local authorities, Ofsted, the police, health professionals or the Disclosure and Barring Service where the law requires it or where it is needed to safeguard a child. Trusted service providers who support our website and systems process information only on our instructions.

How long we keep it

We keep information only for as long as we need it for the purpose it was collected, or for as long as the law requires. Records about children in our care are kept in line with the Children’s Homes (England) Regulations 2015. Information from unsuccessful job applications is securely deleted after six months.

Your rights

You have the right to ask for a copy of your information, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw consent at any time where we rely on consent. To make a request, email info@sanctuary16.co.uk. We will respond within one month.

You can manage or turn off cookies in your browser settings. Turning off some cookies may affect how parts of the website work.

Complaints

If you have a concern about how we handle your information, please contact us first at info@sanctuary16.co.uk. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

This policy was last updated in November 2026.